Refund and Return Policy

Effective date: September 2, 2026

We want you to be satisfied with your purchase from Qubelyra. Please review the following policy before requesting a return.

30-Day Return Period

You may request a return within 30 days after receiving your order.

To qualify for a return, the product must be:

• Unused and in the condition in which it was received.

• Complete with all parts, accessories, manuals, and original packaging.

• Accompanied by the order number or other proof of purchase.

Products showing signs of use, damage caused after delivery, missing parts, or incomplete packaging may not qualify for a refund.

Starting a Return

Before returning any product, contact us at:

support@Qubelyra.com

Please include:

• Your full name.

• Your order number.

• The product you wish to return.

• The reason for the return.

• Photographs if the product is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the authorized return address by email.

Do not return a product without prior authorization. Products sent without authorization, sent to the original sender, or returned directly to a supplier or manufacturer may not be accepted.

Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or another reason not caused by an error by Qubelyra, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

If an item arrives damaged, defective, or incorrect, Qubelyra will cover reasonable return shipping costs when a return is required. Please contact support@Qubelyra.com before returning any item. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

If a product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at support@Qubelyra.com. Include your order number and clear photographs showing the problem.

After reviewing the request, we may offer a replacement, refund, or another appropriate solution. If the product needs to be returned, Qubelyra will provide return instructions and cover the reasonable return shipping cost.

Damage resulting from misuse, improper assembly, unauthorized modification, normal wear, or failure to follow the product instructions is not considered a manufacturing defect.

Non-Returnable Products

The following products cannot normally be returned:

• Gift cards.

• Personalized or custom-made products.

• Products identified as final sale before purchase.

• Products that have been used, altered, damaged after delivery, or returned with missing parts.

• Products subject to health or safety restrictions after their sealed packaging has been opened.

Please contact us before purchasing if you have questions about whether a particular product can be returned.

Exchanges

We do not process direct exchanges.

To obtain a different product, request a return for the original product. After the return is approved, you may place a separate order for the replacement product.

Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@Qubelyra.com.

We will try to cancel the order before fulfillment begins, but cancellation is not guaranteed after the order has been processed or shipped. If the order has already shipped, the regular return procedure will apply.

Refunds

We will notify you after receiving and inspecting your return.

If the refund is approved, it will be issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund, contact us at support@Qubelyra.com.

 

Contact Us

For questions about returns or refunds, contact:

Future Builders
support@Qubelyra.com
https://Qubelyra.com/